The illusion of control is the tendency to overestimate the amount of power one has over the outcome of uncontrollable events. If an outcome a person wants occurs, the person tends to believe they controlled the event. Wearing a lucky hat or shirt to help your favorite team win is an excellent example of this…
Read MoreYour client just sent you a nasty email – blaming you for a mistake you didn’t make. You found three employees slacking off in the break room – instead of doing their jobs. Your sales team fell short of their target – again. When things go wrong at work, it’s natural to become frustrated and…
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