The Illusion of Control: Exploring the Limits of Staying Calm and Collected

The illusion of control is the tendency to overestimate the amount of power one has over the outcome of uncontrollable events. If an outcome a person wants occurs, the person tends to believe they controlled the event. Wearing a lucky hat or shirt to help your favorite team win is an excellent example of this…

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Don’t Lose Your Composure! Maintain a Calm Character at Work

Your client just sent you a nasty email – blaming you for a mistake you didn’t make. You found three employees slacking off in the break room – instead of doing their jobs. Your sales team fell short of their target – again. When things go wrong at work, it’s natural to become frustrated and…

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