A Fun Way to Be More Successful, Backed by Research

You could be chosen for a high-profile project. You could land a promotion. You could find a better job. …and then you’d be happy, right? Not necessarily, according to research by Shawn Achor, author of The Happiness Advantage. While living, researching and lecturing at Harvard University, Achor spent over a decade studying the link between…

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Hypercritical of Yourself? How to Be More Accepting

“She’s so intelligent; I’ll never be as smart as her.” “He’s so creative; why can’t I think that way?” “She’s so disciplined; I wish I could exhibit that kind of control and perseverance.” Are you great at finding amazing qualities in your colleagues, family and friends – but incredibly tough on yourself? It’s human nature.…

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5 Customer Service Lessons to Help You Provide Better Customer Service

“You will not BELIEVE this car I just bought. It’s kinda non-descript-looking, the handling is alright, and the fuel economy is mediocre!” Not amazed? Neither are your customers if you’re delivering “so-so” service. In a hyper-connected, hyper-competitive business world, customer service provides critical opportunities for differentiation and competitive advantage. But only if you consistently go…

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How Uncertainty in Business Can Lead to Great Power and Opportunity

The only constant in business? Change. Regardless of your industry, organizational size or the number of years you’ve been in business, today’s operational environment is volatile, complex, and yes – uncertain. As a leader, does that uncertainty cripple or exhilarate you? A lot of it has to do with how you plan to manage it.…

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3 Important Things Great Leaders Do Every Day

Want to get more done? Inspire your team to greatness? Build a stronger organization? Oh, and do these things EVERY DAY? Develop better leadership habits. It makes sense. Great leaders are consistent and disciplined in their practices. They’ve acquired habits which improve their effectiveness and drive their success, every day. Thankfully, nobody has a monopoly…

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Terrible Leaders Can Teach You This

Ever hear of the “CASE” method? It’s an acronym for Copy And Steal Everything, something that great managers, executives and entrepreneurs do all the time. After all, why start from scratch when you can learn from another exceptional leader’s success? Of course, you can learn from terrible leaders, too – what NOT to copy and…

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3 TED Talks that will Inspire You

Need some inspiration, insight and motivation to share with your employees? All great leaders do! No matter what functional area you manage – sales, HR, operations, IT, finance – finding fresh perspectives and new sources of information makes you a better business person (and a better leader, to boot). Whether it’s watching a video or…

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