If You Want People at Work to Trust You, Never Say This

Hearing the words “trust me” at work can inspire confidence and hope – or just make you want to roll your eyes. Why is the phrase so meaningful when one person utters it – and yet utterly meaningless when someone else says it? Some are just better at building trust than others. As we mentioned…

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Effective Ways to Approach Conflict and Difficult Conversations at Work

Disagreements. Squabbles. Confrontations. When people work with people, they disagree from time to time. But while a certain amount of “head bumping” is natural (even healthy), workplace conflict can quickly escalate into full-blown battles, leading to: loss of synergy and productivity; higher turnover and attrition (due to a toxic culture); damage to your organization’s reputation…

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