Communication skills are vital for the efficient operation of organizations. The ability to communicate with superiors, colleagues, and staff by phone, email, and social media is essential, no matter the industry. You must know how to convey and receive messages in the digital age. These interpersonal skills will help you get hired, land promotions, and have a successful career.

Listening

To be an efficient communicator, you must be an effective listener. Nobody likes to talk with someone who does not take the time to listen to what they are saying. If you cannot listen properly, you might find it challenging to comprehend instructions. Active listening involves:

• Careful attention to what others are saying
• Asking clarifying questions
• Rephrasing to ensure understanding

Active listening helps you understand others and allows you to respond appropriately.

Friendliness

With a friendly tone, a personal question, or a smile, you will encourage your co-workers to engage in communication with you. Being polite in your workplace, with both written and face-to-face communication, is essential. If possible, try to personalize your emails.

Empathy

Consistently demonstrate to co-workers that you are listening and respect their opinions. Listening can help you tune in to your conversational partner’s thoughts and feelings. Active listening makes it easier to display empathy. Even if you lack agreement with a co-worker, it is essential to understand and respect their point of view. 

Confidence

Confidence indicates to your co-workers that you believe in what they are saying and will follow through. Confidence is demonstrated through eye contact and using a firm but friendly tone. Try to avoid making statements sound like questions. Avoid sounding arrogant or aggressive and listen and empathize with the other person.

Open-Mindedness

Enter conversations with a flexible, open mind. You must be open to listening and understanding the other person’s point of view rather than just getting your message across. Be willing to enter a conversation, even with people you disagree with, and you will be able to have honest, productive conversations.

Respect

You will discover that people are more open to communication when you convey respect for them and their ideas. Actions include:

• A person’s name
• Making eye contact
• Actively listening when a person speaks
• On the phone, avoid distractions and stay engaged in the conversation
• Convey respect through email by editing messages. Avoid poorly written, and confusing emails

Feedback

The giving and reception of feedback is a vital communication skill. Managers should search for ways to provide employees with constructive feedback through email, phone calls, or weekly status updates. Accept and encourage input from others. Always listen to feedback and ask clarifying questions if unsure of the issue. Try to implement the information if possible.

Select the Correct Medium

Try to consider what form of communication to use. Try to think of whom you are speaking to determine the best medium for conversation. People will appreciate this consideration and will be more apt to respond to you.

The professional staffers at Exact Staff can match your unique qualifications to a high-paying job assignment.