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通过不同的定义来解决问题

有问题要解决?从不同的定义开始

当你遇到一个棘手的问题需要解决时,传统的管理智慧会告诉你,你应该召集团队成员,共同“跳出固有的思维模式”。

但是,那个“盒子”到底是什么呢?

人们究竟该如何“跳出思维定势”呢?

而且,最重要的是,“跳出固有思维模式”真的是开发工作问题创新解决方案的最佳方式吗?

不。至少,根据本文作者 Art Markman 的说法,不是这样。 《哈佛商业评论》文章马克曼认为,解决问题的关键在于你定义问题的方式。

原因如下:

人类大脑包含一个相互关联的信息网络,记忆的检索是由线索引发的。例如,如果你问某人如何更换爆胎,他们会自动想象一辆汽车。这个想法随后会引发一系列相关记忆,包括看到一家人被困在高速公路边上,以及亲自更换爆胎。

根据这一逻辑,团队解决问题时通常利用个人的记忆。假设团队中的某个人 已经知道信息 这将是解决问题的关键;他们只是还没有访问那段记忆。

因此,群体定义问题的方式对他们解决问题的成功率有很大影响。通过使用不同的词语来表达问题,人们会引出新的记忆线索,从而从集体记忆中检索新的信息。

它很简单。它非常合理。而且可以免费试用!

要在你的组织中应用此技术:

  1. 像典型的头脑风暴会议那样召集你的团队。
  2. 不要试图解决问题,而要花时间以不同的方式定义它。
  3. 创建问题描述的几种变体:
    1. 有些应该是具体的,并参考要采取行动的“对象”。
    2. 其他描述应集中于问题关键要素之间的关系。
    3. 挑战你的团队用其他抽象的、高级的或新颖的方式来描述问题。
  4. 使用多个问题描述来集思广益寻找潜在解决方案。不要害怕“掉进兔子洞”;创造性的见解往往来自最意想不到的地方!

寻找更多 创造性解决问题的技巧 在您的组织中实施?

请查看我们之前的帖子“创造性解决问题的新策略.”

你的团队需要更多问题解决者吗?

Exact Staff 的招聘专家将推荐具有创造力、毅力和其他软技能的候选人。立即联系我们的团队获取更多见解和信息!

我们能帮你什么吗

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