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倾听员工反馈,不感到沮丧或情绪化 • Exact Staff, Inc.

倾听员工反馈而不感到沮丧或情绪化的关键

员工反馈的价值对于企业或组织的成功至关重要。员工反馈可以为领导力提供独特的商业见解。反馈对于工作环境至关重要;如果做得正确,它可以改善绩效文化。

倾听员工反馈时,最好不要感到沮丧或情绪化。允许其他人分享有价值的信息。即使您不同意,也不要对信息做出情绪化反应。永远不要将其视为针对个人。以下是倾听员工反馈的实用建议。

鼓励员工反馈

员工不一定能回答你的问题并给你有意义的反馈。确保你向员工解释他们的反馈很重要,并鼓励他们提出反馈。如果你能不带感情地倾听,向他们表明你是真诚的,那会很有帮助。一旦你开始根据他们的担忧进行调整,他们就会看到你致力于倾听并做出改变。

消除干扰

倾听员工谈话时,请将注意力集中在他们身上,避免向说话者传达出他们的消息不重要的信息。通过静音电话、调暗桌面显示器以及收起任何可能分散您注意力的东西,向您的员工表明您正在倾听。

控制反应

与员工会面时,您可能会注意他们的肢体语言。控制肢体语言也很重要。控制肢体语言可能具有挑战性,尤其是当您强烈反对或消息令人不安时。无论您收到什么信息,控制肢体语言都至关重要。您可以练习静坐并保持沉默。记住,不要急于做出反应或反驳。

这不是个人问题

当你倾听员工的声音时,你会听到你不想听到的话。倾听员工的抱怨很难,但忽视他们更糟糕。有问题总会有解决办法,不管你走的路有多艰难。

当你投资组建团队时,你必须直面问题。永远记住,这是一个商业问题,而不是个人冒犯。它需要一个专业的、非情绪化的商业解决方案。

不同意也没关系

不同意也没关系。你和员工不必在所有事情上都意见一致。记住,从另一个角度看问题很有价值。你不必在所有事情上都意见一致,也不必就某件事争论不休。继续理解和欣赏员工的观点。

确切人员 可以通过有效的人员配置解决方案满足您独特的业务需求。Exact Staff 可以让您高枕无忧,让您有时间专注于经营业务。

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