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卓越的领导力始于倾听技巧 | Exact Staff

卓越的领导力始于倾听技巧

作为领导者,当您培养出更好的倾听技巧时会发生什么?

  • 您的员工将变得更有动力、更投入、更有效率。
  • 您可以保留更多信息并且犯更少的错误。
  • 您与您的团队建立了相互信任。
  • 您会练出六块腹肌。

好吧;也许这不是最后一个答案——但你知道今天的帖子要说什么,对吧?

强大的聆听能力是优秀领导力的重要组成部分。然而,要培养这些技能,光有一副能听懂的耳朵是不够的。仰卧起坐和低脂饮食也无济于事。

什么方法有效?每天“锻炼”这些行为:

把那个闪亮的矩形收起来

低头族”或“电话冷落”是指在社交场合查看手机而不是全神贯注地听对方说话的行为。如果你冷落员工,你就是在向员工发出一个明确的信息,即你对他们或他们所说的话不感兴趣——这会导致信任度降低、工作满意度降低和工作关系受损。

除非您正在处理危机,否则在与员工接触时请放下您的智能手机。

全身心投入

放弃手机是一个好的开始。放下手机后,有意识地努力专注于别人和你说话的那一刻,将你的眼睛和耳朵集中在他们身上。提出问题,鼓励他们阐述自己的想法。给他们一个安全的空间来分享他们的观点和担忧。当你全身心投入谈话时,员工会立即意识到你在认真倾听——并真正试图了解对他们来说什么是重要的。

练习积极倾听

倾向于替员工说完话?在说话者还在说话时就组织好你的回答?培养更好的积极倾听技巧将使你成为一个更有耐心和同理心的倾听者。以下是一些简单的习惯:

  • 不要打断别人说话。这不仅不礼貌,而且不利于有效倾听。你根本无法一边说话一边理解别人的意思。
  • 对方说话时,不要急于计划如何回应。请全神贯注地理解对方的话语。
  • 监控说话者的言语、语调和肢体语言(您可以从这三个来源获取重要信息)。
  • 注意说话者说的话 没有 尽可能多地说出他们想说的话(读懂字里行间的意思)。
  • 保持友好而非威胁性的接触。
  • 总结并重复对方所说的内容,以确保您完全理解。
  • 必要时,澄清或探究更多信息。
  • 只有当您确定自己理解了说话者所传达的意思后才做出回应。

相关文章:

提高听力技巧的 3 种方法

伟大领导者每天要做的 3 件重要的事情

如果谈话变得大声且具有攻击性该怎么办

选择真正倾听您心声的招聘合作伙伴

在 Exact Staff,我们知道开发有效的人员配置解决方案需要深入了解您的需求。我们会倾听、提出正确的问题,然后创建一个解决方案,为您的团队提供所需的劳动力灵活性、支持和人才获取途径。

我们能为您做什么?立即联系您当地 Exact Staff 办事处的招聘专家。

我们能帮你什么吗

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