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如果谈话变得大声且咄咄逼人,该怎么办

如果谈话变得大声且咄咄逼人,该怎么办

你的工作场所是否是一个和谐活跃的场所——还是更像是《地狱厨房》的一集?

无论最初是政策分歧、性格冲突还是简单的误解,如果没有适当的管理,职场分歧都可能迅速升级为全面争斗。结果可能是灾难性的,包括:

  • 生产力和士气下降;

  • 员工流动率;

  • 甚至昂贵的法律诉讼也可能会损害盈利能力和公司的声誉。

平心而论,并非每一次职场冲突都会导致如此可怕的后果。争吵和分歧往往都是短暂的,一定程度的冲突是健康和正常的。

尽管如此,你还是应该做好准备,有效地解决你所处的争论,而不是让你的大声而激烈的谈话演变成更危险的事情。以下是一些可以帮助你停止甚至扭转工作中严重争论的措施:

承认你的角色

打架需要双方共同努力;如果你发现自己卷入了比激烈的专业讨论更激烈的事情,请停止你的行动。深吸一口气。真诚地承担你在谈话脱轨中所扮演的角色的责任。即使你不是挑起争论的人,也要表现得更宽容一些,为损害你的工作价值观而道歉。

陈述你的意图

明确表示你不想争吵,但你希望找到一个互利的解决方案——即使你现在还不知道那是什么。表现出解决冲突的真诚愿望将立即缓解紧张气氛,并将势头转向正确的方向。

定义前进的交战规则

一旦你们都恢复了冷静,就为文明讨论制定基本规则(即使你们仍然意见不一):

  • 使用“我”而不是“你”的陈述,以防止讨论变成争论,避免指责或责备。

  • 关注工作行为;避免人身攻击。

  • 说话时语气要专业、冷静。不得大喊大叫、讽刺挖苦,甚至不得使用不尊重的肢体语言(例如翻白眼、交叉双臂以示防御)。

  • 如果需要的话,定期休息一下,以保持冷静并控制自己的行为。

注重协议

自然,喜欢争论的人总是纠结于他们不同意的方面。然而,只要将焦点转移到共同点上,你就能彻底改变消极的对话。花点时间冷静而真诚地列出你们同意的观点。然后,以这些为基础解决分歧。解决问题的道路可能仍然坎坷,但礼貌和真诚解决问题的愿望会让你走上正轨。

您的组织需要头脑冷静的团队成员吗?

联系您当地的 Exact Staff 办公室。作为一家全国性的就业机构,我们提供勤奋、专业的人才,他们将融入您的文化、注重成果、并与您团队中的其他成员良好合作。

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