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不要失去冷静!在工作中保持冷静的性格

不要失去冷静!在工作中保持冷静的性格

您的客户刚刚给您发送了一封恶意电子邮件 – 指责您犯了一个您没有犯的错误。

你发现三名员工在休息室偷懒,而不是做好自己的工作。

您的销售团队再次未能达成目标。

当工作中出现问题时,人们自然会感到沮丧和失去冷静。但作为一名经理,你有责任保持冷静,即使情况变得艰难。

不管你喜欢与否,你的员工都会从你的行为中得到暗示。如果你在出现问题时发脾气,他们会认为这样做是可以的!然而,如果你在工作中保持冷静的性格,你的员工也会效仿。

因此,当您感到血压升高时,请使用 Exact Staff 提供的这些技巧来有效处理棘手的情况:

下定决心以建设性的方式疏导你的情绪。

在激烈的局势下,您可以选择控制自己的情绪,也可以让情绪控制您。显然,作为领导者,更好的选择是刻意有效地引导强烈的情绪,利用它们来激励您的团队,激发您对工作的热情,并提高自己的表现。有意识地决定关注您的情绪触发因素,然后采取一切必要措施(数到十,远离现场,专注于放慢呼吸)以防止爆发。

抵制做出假设。

在商业中,就像在生活中一样,每个故事通常都有两面性。然而,当你感到沮丧或心烦意乱时,很难客观地看待情况。所以,让对方陈述他的观点,不要打断他。确实,这需要相当大的克制力。但通过让他说话,你将增加他接受你最终制定的解决方案的可能性。

积极倾听。

当对方说话时,不要置之不理,而只是让他发泄。注意听他说的话,问一些相关的问题,并解释他的故事,以确保完全理解。在这个过程中,你会给对方时间来平息他的情绪,恢复冷静。

把问题消灭在萌芽状态。

尽早面对小问题比等待问题自行消失要好。如果在问题或员工的麻烦行为刚刚开始形成模式时就讨论它,你就可以冷静地处理它,而不会释放情绪的浪潮。

工作有压力吗?

需要能够在压力下表现出色的员工或临时员工?请致电 Exact Staff。凭借全国业务和全套人员配置和安置解决方案,我们可以让您的组织顺利运转,并帮助每个人在工作中保持冷静。

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